We highly recommend ESPM for both their Property Management and their Rental Support. We began working with ESPM as our home was about to be finished. They have been very efficient from the very beginning at checking systems and making sure everything is working properly and even picking up delivered packages if need be! Having ESPM manage our property put our minds at ease as we live over 600 miles away.
ESPM soon became our Rental Managers too. We rent our property through VRBO. ESPM has provided our guests with excellent concierge services - contacting our guests before their trip and serving as guides during and even after their trips. Many of our guests commented on how nice and professional the staff at ESPM is. We know our home and our guests are in good hands with ESPM!
Christine and David Zadik
Our family has owned rental property on Kiawah Island for over 25 and have used ESPM for our property management needs since 2009. Having used other property management companies in the past, we know that quality of service can vary greatly from one place to the next. We have been very pleased with ESPM's professionalism, attitude, and impeccable service. Lindsey and the ESPM staff have really taken our villa to the next level and our guests routinely comment on the wonderful service they received from the team. On an island with over 500 vacation rentals on VRBO alone, we need to provide an exceptional experience to each guest so when their travel plans bring them back to Kiawah or they hear of someone going to Kiawah they automatically recommend our villa. It has worked wonderfully. Since moving to ESPM, we have gone from three (3) returning renters each year to 14. Each returning guest comments that Lindsey and her team make their stay so comfortable it makes the decision to return to the villa easy.
In addition to creating fantastic guest experiences, they also give us peace of mind. Living over 2,500 miles from our villa would certainly be stressful without ESPM. They frequently check the property and perform routine preventive maintenance. We never have to worry about things like filters, light bulbs, dishes, glassware or touch-up paint. They have a great staff of cleaning and maintenance professionals that keep our villa in the top tear of vacation rentals. Not only to they handle the preventative maintenance, they also keep us abreast of any items that could turn into larger expenditures. An example of this was when our water heater began to leak – it was not a large leak, but Lindsey immediately called us and handled getting a new water heater installed without any stress for us. Each month we receive a statement with copies of invoices so we get a clear picture of what is happening with our property. If we ever have a question, we know that we can email or call to get our answer. The management team has a very professional attitude and has provided us with exceptional service.